Caretelly
The front desk that always picks up.
- Thanks for calling Westside Dental, this is the clinic's assistant. This call is recorded. How can I help you tonight?
- Hi, I think I cracked a tooth. It's not bleeding but it hurts when I drink anything cold.
- I'm sorry, that sounds uncomfortable. Any swelling, or pain that's keeping you up?
- No swelling. Maybe a four out of ten.
- Okay. Are you an existing patient with us? Can I get your name and date of birth?
- Yes. Maria Delgado, March 3rd, 1981.
- Found you, Maria. Dr. Chen has 8:40 or 11:20 tomorrow morning, or 2:10 in the afternoon. Which works?
- 8:40, please.
- You're booked with Dr. Chen tomorrow at 8:40 am for a tooth that hurts with cold. I'll text you a confirmation now. Anything else?
Caretelly answers your clinic's phone in a natural voice, finds out what the caller needs, books the appointment into the schedule your team already uses, and hands anything unusual to a person.
Every call answered, every caller heard first.
Nothing is booked until the assistant has asked how it can help and understood the answer. Your office writes the questions. The assistant asks them, every time.
Answers
Picks up within two rings, day, night and lunch hour. Tells the caller it is an assistant and that the call is recorded.
Listens
New or existing patient, what is going on, how urgent, which days work. Emergencies go to a person at once.
Books
Offers up to three real openings, reads the choice back, and writes the appointment into your practice software.
Confirms
Texts the patient the date, time, address and what to bring after booking. Every message and urgent flag reaches your front desk.
Hands off
Billing disputes, a confused caller, or anyone who asks for a person reach your staff with the conversation attached.
How a call goes
The same three moves on every call, in your office's own words.
Greet and listen
The caller hears who they are talking to and is asked how we can help. The assistant classifies what they need from how they say it.
Understand
Identity, reason, urgency, preferences. If the caller describes an emergency, the interview stops and a person takes the call.
Book and confirm
Real availability, the choice read back, the appointment written to your schedule, and a text to the patient. If the write does not land, the front desk is told, not the caller.
Caretelly Dental, the first configuration
One platform, set up for each kind of clinic. The dental configuration connects to Eaglesoft, Dentrix and Open Dental through NexHealth, so bookings land in the schedule your team already works from.
- Your appointment types, providers, operatories and booking rules. The assistant only books what you allow.
- Your answers to the common questions: hours, insurance you accept, directions, what to bring, cancellation policy. It never improvises a price or clinical advice.
- A staff view of live calls, today's bookings and anything that needs a human, with a button to take the call over.
- Answers in the caller's language: English, Spanish, Farsi, Korean, Mandarin, Tagalog, Vietnamese, Russian and Arabic by default. More on languages.
Built around a clinic's obligations
- Designed for HIPAA from the first line: a business associate agreement with every vendor that touches a call, and a retention policy your office sets.
- Callers are told they are speaking with an assistant and that the call is recorded, as California requires.
- Separate access for owners, office managers and front desk staff. Every call transcript is in the office console.
Who is building it
Caretelly is made in Los Angeles by Behzad (Bez) Bahadori, founder of After The Message and Gooya. The first version is being shaped with a dental office that was losing new patients to voicemail. Caretelly is in early access.
Talk to us
Pilot inquiries, questions, or a dentist who wants to hear it answer a call.
hello@caretelly.com