Caretelly
The nine-language default
A new office starts with these languages switched on:
- English
- Spanish
- Farsi
- Korean
- Mandarin
- Tagalog
- Vietnamese
- Russian
- Arabic
An office does not need to choose a language per call: the assistant answers in whichever one the caller uses.
Narrowing or changing the set
Languages are chosen per office from more than 50 the assistant supports. An office that only wants English and Spanish can have just those. An office whose patients speak another supported language can add it. Tell us at setup, or write to hello@caretelly.com later.
What stays in the office's language
The call itself follows the caller. What the office sends after the call does not:
- Texts (the booking confirmation) are written in the office's languages.
- Call-backs from the office are in the office's languages, because a person on your team makes or follows them.
So an office that speaks English and Spanish sends its texts in English or Spanish, even if the caller spoke Korean.
Same rules in every language
Verification by name and date of birth, the emergency triggers, and the office's rules apply the same way whatever language the call is in. Every call has a transcript the office can review in its console. See how a call goes.